Refund / Cancellation Policy
Overview
For the vast majority of our members, the refund offer is simple. Ask for a refund in the first 30 days of purchase and we will refund it within a few days. No fuss, no bother.
Please be aware that in order to protect our business and abuse of our policy, below you will find a few terms outlined. Again these will not apply to the vast majority of customers but you may wish to review these terms before purchase.
We’d like to emphasize these rules aren’t in place to impede your ability to get a refund, but rather to stop the abuse of the policy.
One Time Payment Refunds
When purchasing the course via a one-time payment you will have the right to request a refund within the first 30 days.
Refund requests must be received by our support team by 11.59 PST on the 30th day since purchasing.
Note that providing we receive the request before midnight on the 30th day, we will still commit to refunding you even if our support team isn’t currently online (especially over weekends/holidays, etc.)
Payment Plan Payments
Refund Period
For the first payment of your payment plan, the same refund policy as the One Time payment applies.
Refund requests must be received by our support team by 11.59 PST on the 30th day since purchasing.
Cancellation
Please be aware that when signing up for our payment plan option, you are agreeing to complete these payments in full. This is not a membership service that can be canceled on-demand.
However, as a gesture of goodwill, we will cancel any payment plan on request directly to [email protected]. Please bear in mind, however, that if you request a cancellation after your first 30 days, you will not receive a refund for any of your payments.
Additionally, you will lose complete access to the course. If you wish to resume access at a later date after a cancellation request is made you will have to start a new payment plan from scratch.
Cancellations must be made within a reasonable time frame (we recommend approximately 3 working days before your next payment is due). We will not be responsible if you are rebilled due to a failure to notify us before the next payment in good time, and in this instance, no refund will be given on any payments which occur during the processing period.
Late Payments
We understand that sometimes reasons beyond your control can cause you to miss payments. In such scenarios, we kindly ask that you fully communicate and cooperate with our team where we will always try to come up with a solution that works for you.
If a payment does fail, we will temporarily revoke access to the course. Upon a successful rebill we will immediately reinstate your access.
We will make all reasonable efforts to contact you in the event of a charge failure. If you do not contact us regarding a failed payment within 14 Days, you will be removed from the course without a refund and in order to regain access, you will have to start your payment plan from scratch unless a reasonable exception applies.
Excessive Refunds
We understand that sometimes the timing isn’t right, or perhaps the current iteration of our product isn’t for you. That shouldn’t stop you from returning should you wish to ask for a refund and return at a later date.
However, please be aware that we employ a 3 refund limit for any given member to ensure our refund policy isn’t abused. This means that if you purchase and subsequently request a refund more than 3 times, we will automatically blacklist you from our system and you will be prevented from purchasing any future products.
You are welcome to appeal this decision via [email protected] if you feel there was a reasonable excuse for excessive refunding, but please be aware our team’s decision will be final on this.
Refund Validity
We reserve the right to refuse a refund under any of, but not limited to, the following circumstances
Course Plagiarism
- We have clear evidence that you have misused, ripped, or otherwise tried to copy protected course content
- We have clear evidence that you have taken part in a group buy scheme which hasn’t been pre-approved via our official support channel
- We have clear evidence that you are using the course in any way which it was not intended.
If you are unsure of any of these terms, please contact [email protected]
Community Etiquette
- We have evidence that you have deliberately abused or attacked any of our members or team through our community channels such as Facebook, YouTube, or otherwise
- We have evidence that you have repeatedly broken our Facebook group rules (except in extreme scenarios such as racism, sexism, law-breaking, etc. we will always warn you first and operate on a 2-strike policy towards group rule-breaking)
- You act abusively towards our team via our official channels
Additionally, we reserve the right to revoke access to the Facebook group at any time if you are in breach of the group rules.
Chargebacks
All conflicts should be resolved through our official support channel. We will always review and action reasonable requests.
Please bear in mind that if you try to circumvent our 30-day refund policy by requesting a chargeback through your bank, this is considered to be “Friendly-Fraud” and if we find any member to have submitted a fraudulent chargeback case, we will cooperate fully with our payment processor to have the case discarded.
If you are dissatisfied with our product you have a generous 30-day period to request a refund through our official channels and we will always oblige.
If you attempt to issue a fraudulent chargeback you will be immediately banned from all of our platforms, and not receive a refund.
